ACUS

Agencies should take care when using chatbots, virtual assistants, and preset menus to share legal information.

Government agency recommends that other federal agencies follow best practices for automation, notice, and use of private contractors.

Congress should seek to remove procedural obstacles that inhibit statutory access to judicial review.

Agencies need to pursue systematic efforts to provide quality assurance in their adjudicatory processes.

Agencies should craft rules about public access to their adjudicative proceedings.

Agencies can promote ethical practices by adopting rules of conduct for attorneys and other representatives in adjudication.

Even when agencies change or rescind guidance documents, they should be clearly labeled and readily available to the public.

ACUS issues recommendations to improve administrative governance.

Improving comment solicitation and fixing Regulations.gov will enhance access to the regulatory process.

OIRA should use both top-down and bottom-up approaches to advance equity at the agency level.

Regulators facing challenges such as climate change must balance obtaining public input with acting effectively.

Agencies must incorporate insights from marginalized communities to empower them.